Shipping policy

Shipping

 

    *All shipping guidelines are not guaranteed as we cannot be responsible for carrier delays. Please use the above as general guidelines.

    How much does shipping cost?

    • Economy (6—10 business days) is $6.99, or free if value is over $199 regularly.
    • Economy Select (3-4 business days) is $12
    • Expedited (2 business days) is $25
    • Overnight (next business day) is $50

    When will my order be shipped?

    • Orders placed with Economy or Economy Select shipping will ship within 1-2 business days. Please note that orders placed after 11:00AM PST on Friday or over the weekend will ship on the following Monday (excluding major holidays).
    • Expedited and Overnight orders placed by 1:00PM PST Monday-Friday will be shipped the same day. Please note that Expedited and Overnight orders placed after 1:00PM PST on a Friday, Saturday or Sunday will ship on the following Monday (excluding major holidays).
    • On occasion, orders are held to be reviewed by our team; these orders may be subject to shipment delays.

    How long will it take for my order to arrive?

    • For Economy shipments within the US, you can expect your order to arrive in 6-10 business days once it has shipped from our distribution center.
    • Domestic shipping guidelines apply to shipping within the contiguous United States only. Orders shipped to Alaska, Hawaii, APO, FPO, and US Territories including Puerto Rico, Guam, US Virgin Islands, American Samoa, Northern Mariana Islands, and Micronesia are considered non-domestic and are subject to longer ship times.
    • On occasion, orders are held to be reviewed by our team; these orders may be subject to shipment delays.
    • Carbon38 is not responsible for delays in shipping or delivery that result from factors outside our control such as inclement weather, acts of God, or any other shipping-related issue(s). Under no circumstance shall Carbon38 be responsible for any incidental or consequential damages.

    How can I track my order?

    • Once your order has shipped, we will send a confirmation email that includes tracking information.
    • You can also find your tracking number by logging into your Carbon38 account.
      • From your desktop: Select “Order History” from the drop-down menu at the top right corner of the screen. Select “View Order” next to the order number you wish to track to find tracking information.
      • From your mobile browser: Select “My Account” from the drop-down menu at the top left corner of the screen. Select “Order History” and “View Order” to track your order by order number.
    • Please allow up to 24 hours from when you receive your tracking number for activity to update.

    Do you ship to military addresses (APO/FPO)?

    • Yes, we do!

    Do you ship internationally?

    • To ship internationally, we partner with Global-e. Global-e is a trusted global ecommerce vendor whose
      solution allows Carbon38 to provide the best possible user experience to our international customers. Please select the drop down in the top left corner to see which countries we ship to and select accordingly. This will change the currency on the website. Once you are in checkout, you will see local payment methods and calculations for any appropriate shipping, duties, taxes and other customs fees.

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      Track your package here

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